Delivery & Returns

We are committed to getting your order to you as efficiently as possible. We hope to get your order shipped out within 3 working days. Still, as we’re also a small company, the delivery may differentiate depending on external circumstances such as weather, couriers, or time of year.

If you have not received your order within the time stated, then please use the contact form to reach us, and we’ll be sure to look into it further. Take a look at the chart below for an estimation of your order’s delivery time.

Shipping processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or telephone.

USA shipping

Please note that an accurate estimate of delivery time and charges will be calculated and displayed at checkout.

Standard2-6 business days after fulfillment~ $ 7.00
Express1-3 business days after fulfillment~ $ 10.00
Overnight1 business day after fulfillment~ $ 35.00

EU Shipping

Please note that an accurate estimate of delivery time and charges will be calculated and displayed at checkout.

Standard3-12 business days after fulfillment~ 10,00
Express1-5 business days after fulfillment~ 22,00

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. In general, we have 2 options for delivery:

Standard15-25 business days after fulfillment~ 15,00
Express3-7 business days after fulfillment~ 30,00

Case by Case

If you have any questions on international shipping prices, we’d be happy to help, shoot us a message using our contact form.


Tracking your parcel

You will receive email confirmations when you place your order online, and when your order is despatched. You will also be provided with information on how to track your order.

Transit time estimations are provided by respective courier/shipment service providers and are not necessarily guaranteed. While we try to ensure your order is despatched as soon as possible, we cannot accept responsibilities for late deliveries due to factors outside of our control.


Damages

We pack our orders as safe as possible, so damage cases are a hefty exception. Although we are not responsible for any damaged or lost products during transportation, we will move mountains so that you receive a new product in perfect conditions.


Customs, Duties, and Taxes

Elumina is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Returns Policy

We will gladly accept returns or exchange on defective items. But as we are always ready to go the extra mile for our customers, we offer a 30-day trial, we’ll return your money except for shipping and payment transaction fees.

If you need to exchange or return an item, please use our contact form and provide us the following information: the date of purchase, invoice number, name, contact information, and a short description and photographic evidence of the defective item. We will contact you with information on how we will process your return. 


Please read our Terms & Conditions carefully.