Elumina (eSparkle OÜ) and related services are made available to you under the following Terms & Conditions.
Please read them carefully before ordering. Elumina trades under eSparkle OÜ. It is a registered company in Estonia at the address: Lõõtsa tn 5-11, 11415, Tallinn, Estonia. We periodically make amendments to these Terms and to the information contained on our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
Acceptance of your order
Once an order is placed, you will receive a confirmation acknowledging your details. At this moment, a contract between you and Elumina starts. We reserve the right not to accept your order if the item is out of stock, doesn’t pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price.
Pricing & Availability
While we try and ensure that all details, descriptions, and prices that appear on the Website are accurate, there may be cases where errors occur. When we discover an error in the estimates of any products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be treated as canceled.
If you cancel and you have already paid for the products, you will receive a full refund. In case items that you order are out of stock, subject to a delay, or have detail and description errors, we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders, we will cancel these within 48 hours, and you will receive a full refund.
Shipping & Delivery
We aim to deliver “products” to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only.
Shipments are insured during the transport from our warehouse to the delivery point you have indicated. At that time, the responsibility for the goods purchased is transferred to you. The tracking information will be sent to you via email. If your tracking information is not available, please use our contact form to inform us.
Elumina is not responsible for lost/stolen parcels. To ensure that your order reaches you as quickly as possible, please provide us with a telephone number. Any orders sent out that cannot be delivered will be returned to us, and the customer will bear the costs for re-delivery. A charge will be incurred should you not be present during the specified delivery window or if the driver is required to wait. We cannot take responsibility for delays due to customs clearance or payment transaction. Please be aware that during our sale and busy periods deliveries can take longer. To be notified of any promotional codes or other offers valid on our site via email, simply sign up for our newsletter.
Please refer to our Delivery & Returns page.
Duties & Taxes
You can shop with us in Dollars or Euros. International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Exchanges And Returns
We will gladly accept returns or exchange on defective items. But as we are always ready to go the extra mile for our customers, we offer a 30-day trial, we’ll return your money except for shipping and payment transaction fees.
If you need to exchange or return an item, please use our contact form and provide us the following information: the date of purchase, invoice number, name, contact information, and a short description and photographic evidence of the defective item. We will contact you with information on how we will process your return.
You can choose to pay with a credit card.
We accept Visa, Master Card, and American Express. All credit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
All transactions on this Website are processed using Stripe, a secure online payment gateway that encrypts your card details in a safe host environment. If you have any questions about paying online, please contact us.
Rights of Revocation
Rights to Withdraw
You have the right to withdraw from this contract within 30 (thirty) days without giving a reason. The withdrawal period is thirty days from the date on which you or a designated third party, who is not the carrier, have taken possession of the final goods. To exercise your right to withdrawal, you must inform us by way of a clear statement (for example, a letter mailed via post or email) of your decision to withdraw from this contract to:
Lõõtsa tn 5-11,
11415, Tallinn, Estonia
You can use the attached model withdrawal form; however, this is not mandatory. It’s sufficient if you send your communication regarding the right to withdraw before the end of the withdrawal period.
Consequences of Withdrawal
If you cancel this contract, we will refund the payment we received from you, excluding shipping and transaction costs.
The refund will be made within thirty days from the date the notification was received about the cancellation of this contract with us.
For this repayment, we will use the same method of payment that you used in the original transaction unless we explicitly stipulated otherwise; in no case will you be charged a fee for this repayment. We may withhold reimbursement until we have received the goods, or until you have demonstrated that you have returned the goods, whichever occurs first.
You have to return the goods promptly and not later than thirty days from the date upon which you inform us of the cancellation of the contract to:
Lõõtsa tn 5-11,
11415, Tallinn, Estonia
This deadline is considered met if you have sent the goods before the period of thirty days.
Model Withdrawal Form
(If you would like to cancel the contract, please fill out this form and send it back.) To:
Lõõtsa tn 5-11, 11415, Tallinn, Estonia
I/We (*) hereby give notice(s) of withdraw from my/our (*) contract entered into for the purchase of the following products (*)/provision of the following services (*)
Ordered on (*)/received on(*)
Name of the Consumer(s)
Address of Consumer(s)
Signature of Consumer(s) (only for paper notification)
(*) Delete as appropriate.
Liability & Indemnity
Except concerning our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the Website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other obligations arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is owned and operated by Elumina (eSparkle OÜ). All content, including pictures, designs, logos, photographs, written, and other materials on our website are copyrighted to eSparkle OÜ. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without prior written permission.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the revised terms of conditions. Please read the terms and conditions and check back often.
Lõõtsa tn 5-11, 11415, Tallinn, Estonia
Email: [email protected]
Managing Director: Roberto Elumina
Registration number: 14941048